DeFi

 

Top 10 FAQs

1. What’s my DeFi Mobile Number?

If you have finished installing DeFi and created a voicemail shortcut on your active standby screen: Select the Voicemail shortcut. The number for your Internet call mailbox is your DeFi Mobile number.

If you have finished installing DeFi but do not have a voicemail shortcut on your active standby screen: Go to Menu>Tools>Utilities. (Note: In some cases, there is not a Utilities folder inside the Tools folder. Some phones may have a Voicemail icon or Call mailbox icon instead.) Scroll to and select either the Call mailbox or Voicemail icon. The number listed under your Internet call mailbox is your DeFi Mobile number.

2. How do I connect to an Access Point?

Press the DeFi key (left softkey). Then press the center navigation key to begin searching for available access points. When the list of access points appears, select the access point of your choosing by pressing the center navigation key. Enter the WEP or WAP key (if requested) and press the center navigation key to begin the connection process. Your screen will show that you are now connected.

3. I can’t make a DeFi call — what should I do?

a. Verify that DeFi is currently running:
Press and hold the Menu key for several seconds; a list of currently running applications will appear on your screen. If you do not see DeFi in the list, it is not running and will need to be restarted.
To restart DeFi, go to: Menu>Installations>DeFi (or click on the DeFi icon from your standby screen). Press Hide (right softkey) to hide the DeFi application (DeFi continues to run in the background). Do not select the red End key, as this will close the DeFi application completely.

b. Verify that your device is connected to a WLAN:
Note: Before completing the following procedure, check to see that the WLAN access point is powered on and properly connected to your broadband modem or other access device. Also, reconfirm the correct WEP or WAP key to ensure that you have the correct key.
Go to Menu>Tools>Settings>Connection>Access Points. Scroll through your menu list of saved access points until the secure access point to which you are attempting to connect is highlighted. Press the Options softkey and scroll down to and select Delete to delete the incorrectly configured access point.

4. How do I open a web browser on my Mobile Device?

Choose the globe icon from the standby screen of your phone or go to Menu>Web.

5. How do I change the clock format on my Mobile Device?

Go to Menu>Tools>Settings>General>Date and Time. Scroll down to Clock Type and by pressing the center navigation key, change it to Digital.

6. How do I put Google Maps on my Mobile Device?

Go to http://www.google.com/gmm from your phone’s web browser and download the application. Once you have downloaded Google Maps, you can type in jiwire under the Search option and the Google Maps application will show you a list of free and commercial WiFi connection spots.

To create a shortcut to Google Maps on your phone’s standby screen, do the following:

Most Nokia Devices: Go to Menu>Tools>Settings>General>Personalisation>Standby Mode. Scroll to and select Active Standby Apps. Choose an application/icon that you want to replace from the list of shortcuts. Scroll to and select Google Maps. This will allow the Google Maps icon to appear for the shortcut you selected.

7. How do I create a shortcut or icon for my DeFi service?

Go to Menu>Tools>Settings>Phone>Standby Mode>Standby Apps. Then scroll to and select DeFi.

8. How do I set up my Voicemail for the first time?

a. From your DeFi Mobile device: Press and Hold the 1 key to call your voicemail when connected to DeFi. Select Internet Call Mailbox. (From any other device, dial your DeFi Mobile number.)
b. If requested, enter your default password (refer to your DeFi Welcome Email) to access your private Voicemail account.
c. Follow the prompts given by the DeFi automated attendant. (Be sure to press “#” (the pound key) or follow the automated attendant’s instructions on how to accept changes or your changes may not be saved and/or take effect.

Note: When calling Voicemail from a phone other than your mobile phone, wait until your Outgoing Greeting begins (this is what people hear when leaving you a message) and press the * key to reach the login prompt, and then follow steps 2-3 above.

9. How do I receive my voicemails as email?

Having your voicemails sent to your email account is a standard feature available with the DeFi GlobalAccessTM service. When you turn this option on, you can still retrieve voicemails normally, but you can also have all of your voicemails delivered to the email account you specify. DeFi will then send your voicemails to your email account as a WAV file attachment.

This useful feature allows you to store your voicemails as you would any other data file and forward it to others as an email attachment.

To configure the email address you would like to use, go to the My Account feature from the home page at www.defimobile.com and login to your personal DeFi User Site with your username and password. Go to the Features tab and select Voice Messaging. Check the box labeled “Email a carbon copy of the voice message to this email address.” Then click OK.

10. How do I check and manage my voicemails?

You are still able to check your cellular account voicemail in any of the ways you previously utilized, but you will now also be given the option to choose your Internet Call Mailbox. Scroll to select that option. If you have not already done so, one of the easiest ways to get fast and easy access to your voicemail accounts is to place the Voicemail shortcut on your Active Standby Screen.

Most Nokia Devices: Go to Menu>Tools>Settings>General>Personalisation>Standby Mode. Scroll to and select Active Standby Apps. Choose an application/icon that you want to replace from the list of shortcuts. Scroll to and select Voicemail. This will allow the Voicemail icon to appear for the shortcut you selected.

Other Nokia Devices: Go to Menu>Tools>Settings>Phone>Standby Mode>Active Standby Apps. Select one of the shortcuts representing an icon that currently appears at the top of your Active Standby Screen. Choose an application/icon that you want to replace from the list of shortcuts. Scroll to and select Voicemail. This will allow the Voicemail icon to appear for the shortcut you selected.